The story about Amazon and the PlayStation will warm your heart. It’s also a great model for your company to follow. September 5, 2018 5 min read Opinions expressed by Entrepreneur contributors are their own. According to a study by the Resilience Institute, the ingredients needed to achieve excellence include focus, optimism, presence, decisiveness, purpose, fulfillment, value alignments, vitality, bounce, sufficient sleep and assertiveness.  Related: 10 Reasons Why Good Customer Service Is Your Most Important Metric So, what if we take these findings and apply them to the business sector? After all, these 11 ingredients of excellence are associated with the most … Continue reading 4 Simple Strategies That Will Help You Offer Excellent Customer Service